![]() ![]() North52 BPA helps deliver CRM functionality faster Metro Bank’s CRM system is critical so they needed a product built for enterprise needs and scalability – North52 has played a significant part in helping deliver this We have been really impressed by their product offering.” “it was the Scheduler that initially attracted us, but we were also aware of North52 BPA’s many other features that help implement business requirements faster. Jeff Higgs, Head of Customer Management Platform at Metro Bank, explains ![]() North52’s BPA product is the only solution that works natively within Microsoft Dynamics 365 and works with CRM online – a key requirement. Some of these processes require the capability to implement scheduled batch processing at defined intervals and as such require a scheduler for Microsoft Dynamics 365. The Metro Bank CRM implementation handles many critical business processes to deliver an amazing customer service experience. North52 Business Process Activities (BPA) compliments Metro Bank’s own ability to deliver functionality and gives them the flexibility to be able to develop plugins and scripts at a much faster pace. Metro Bank’s growth requires it to evolve quickly and its CRM solution is no different. Customers can choose to bank how and when they want, either in store, on the phone, online or through the personal banking app. Since launching it has expanded to 27 stores, with up to 200 planned by 2020. Its stores, which are open early to late 7 days a week, 362 days a year are based in London and the South East of the UK. Launched in July 2010, Metro Bank is focused on revolutionizing banking, through providing customers with the very best in service and convenience. Metro Bank is Britain's first new high street bank in over 100 years. Metro Bank uses North52 Business Process Activities to improve functionality of Microsoft CRM Online helping it deliver its Amazing Customer Service “North52 has been instrumental in allowing us to provide key functionality much more quickly than had we developed it ourselves – helping us to further improve our c ustomers’ banking experience.” Jeff Higgs, Head of Customer Management Platform, Metro Bank ![]()
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